This agreement was written in English. To the extent any translated version of this agreement conflicts with the English version, the English version controls. Date of last revision: December 2, 2015.
At www.sessionlord.com the privacy of our customers is of utmost importance for us and we respect the concerns regarding the same. We want to assure you that your information and data is safe with us. We employ highest standard of physical and electronic measures to protect the safety, security and secrecy of your personal information. In order to create an environment of better understanding between the user, and us we are hereby declaring the modes of data collection, storage, and distribution related to you (the user).
1. Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
2. Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site or with any downloaded software from our site (“Software”). Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information. We may also collect usage statistics, logs or error reports.
3. Web Browser Cookies
4. How We Use Collected information
SessionLord may collect and use Users personal information for the following purposes:
- To improve customer service: information you provide helps us respond to your customer service requests and support needs more efficiently.
- To send periodic emails: we may use the email address to send User information and updates pertaining to their order. It may also be used to advertising our new features or respond to their inquiries, questions, and/or other requests.
5. Use of Demographic / Profile Data / Your information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; measure consumer interest in our services, inform you about our offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
6. Exception to Non-Disclosure and Privacy of Data
We maintain that we employ all the information collected from you, be it personally identifiable or not, for lawful purposes and to make website and software experience better for you. We reserve the right to disclose any of it and all of it if:
- We believe that such disclosure is necessary for enforcement of law, court order, police warrant etc.
- When such disclosure is essential for maintenance of public health and order.
- When such disclosure is essential to restore legal rights of a fellow user.
- When we believe in good faith that our website is being used in order to commit a crime or civil wrong.
7. Security Policy
We maintain that security and safety of your data and personal information is of utmost importance to us. We have employed highest possible standard of security measures for the same. We also assure you that all the payment procedures and gateways supported and employed by our website are certified by concerned authorities as secure and safe.
Though we assure you that we have employed adequate physical and highly sophisticated technological methods to secure your data, we cannot guarantee you of absolute data safety. While we will take every reasonable step in protection of your data, we shall not be held liable for unauthorized and unlawful act of third parties that are alien to our control. We shall not be responsible for any unavoidable technical or physical glitch and for acts that are beyond human control.
11. Your Acceptance of These Terms
By using this Site or related Software, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or Software. Your continued use of the Site or the Software following the posting of changes to this policy will be deemed your acceptance of those changes.
12. Contacting Us
Address: Hova House, 1 Hova Villas, Hove, East Sussex, BN3 3DH, UK
Company number: 09153788